EXAL GRUP S.R.L. understands the importance of your data and is committed to protecting its confidentiality and security. That is why it is important for us to provide you with integrated and practical information regarding the processing of your personal data as a data subject (users of the exalgrup.ro website, customers, potential customers, consumers, potential consumers) within this Personal Data Processing Policy, applicable for the purposes listed below.
This Policy applies to all devices used to access the exalgrup.ro website, such as smartphones and tablets. If you do not agree with the terms and conditions related to their use (as outlined in this document concerning personal data protection, as well as in the General Terms, Privacy Policy regarding confidential information, copyright, etc.), please do not use the exalgrup.ro website.
In accordance with the requirements of Law No. 677/2001 on the protection of individuals regarding the processing of personal data and the free movement of such data, as amended and supplemented, EXAL GRUP S.R.L. manages your personal data securely and only for the specified purposes, which you provide to us in the context of visiting the site and purchasing products from EXAL GRUP S.R.L. under the brand: exalgrup.ro or other partner brands.
By agreeing to the General Terms and the Personal Data Processing Policy or, where applicable, by continuing to use our site and services after reading this Policy, you agree to this Personal Data Processing Policy.
1. Purposes for which we collect and process your personal data
EXAL GRUP S.R.L. collects and processes your personal data for the following purposes:
A. Managing, improving, and delivering products and services offered by the exalgrup.ro website.
B. Commercial activities related to product sales, including the creation, management, and development of product sales on the www.exalgrup.ro website, customer account management, market research, and statistical analysis.
C. Advertising, marketing, and promotion of EXAL GRUP S.R.L.’s services, conducting promotional campaigns, sending newsletters, tracking and monitoring service sales, and consumer behavior.
D. Post-sales activities, including customer support services, informing users/customers about service evaluations (including service assessments on the website – www.exalgrup.ro), improving the quality of repair and maintenance services through the Call Center, performing service interventions, and product replacements.
E. For evidence purposes related to the above activities and for archiving purposes.
2. Categories of personal data we process
To achieve the above purposes, we process the following categories of personal data:
A. For managing, improving, and delivering products and services on www.exalgrup.ro:
– name, surname, address (residence), email, date and place of birth, technical information regarding the visitor’s device – location, IP address, hardware type, information related to the time and date of site access, and other information resulting from the use of cookies; For more details on cookies, please see the Cookie Policy available on the website.
B. For commercial sales activities, including managing and developing sales on the www.exalgrup.ro website, customer account management, market research, and statistical analysis:
– name, surname, address (residence), personal identification number, email, date and place of birth, delivery addresses.
C. For advertising, marketing, and promotion of EXAL GRUP S.R.L.’s services, conducting promotional campaigns, sending newsletters, tracking and monitoring sales, and consumer behavior:
– name, surname, date and place of birth, phone/fax, email, address (residence), habits/preferences/behavior – additionally, EXAL GRUP S.R.L. processes data such as personal identification numbers and identity card series and numbers strictly for identifying winners in promotional campaigns (if applicable) and complying with tax requirements. Some of this data is also required as a unique identifier based on the type of contest/promotion/application/game you participate in.
3. Who we disclose your personal data to
To achieve one or more of the purposes mentioned above, EXAL GRUP S.R.L. may disclose your personal data to the following categories of recipients:
– Contractual partners of EXAL GRUP S.R.L. (such as companies with which EXAL GRUP S.R.L. has partnerships, but only under a confidentiality commitment from them, ensuring that this data is kept secure and that providing this personal information is in accordance with applicable legislation).
4. Your rights under the law include:
- The right to be informed about the processing of your personal data.
- The right to access your personal data.
- The right to intervene in your personal data.
- The right not to be subject to an automated individual decision.
- The right to object to the processing of your personal data and to request its rectification, updating, or deletion under the law.
- The right to address the courts if any violations of the data protection legislation are found.
You can exercise these rights by sending an email to EXAL GRUP S.R.L. via the contact form on www.exalgrup.ro/contact or by writing to us at the following postal address: str. Address Online Store or via email: office@exalgrup.ro.
5. Special provisions regarding minors
EXAL GRUP S.R.L. does not intentionally process the personal data of minors. Special attention is paid to ensure that any processing of minors’ data is carried out in accordance with legal requirements.
6. Duration of data processing
The duration will generally be determined by the exercise of your right to object, under art. 15 para. 2 of Law No. 677/2001. For commercial data, the processing duration is 5 years, as a rule, or until the right to object is exercised.
7. Other information
Please check this Personal Data Processing Policy every time you use our website to stay informed.